We do not issue refunds unless there are extenuating circumstances for which we feel a refund is merited.
These may be things like great dissatisfaction with a model’s performance in private or pay chat or the site not working properly for some reason.
In cases like these we will issue refunds in the form of site credit or cash on a case by case basis.
Things such as other complaints the model has received or other customer comments will be taken into consideration.
If any dissatisfaction arises as a result of a User's experience with an independent model who uses the Site software to host video chat rooms a refund will be issued in the form of site credit that can be used with other performers.
The amount of the compensation depends on the specific situation and is determined by the administration of the site.
You must place Your complaint at citasecreta.com Customer Service.
Amounts spent on related services – such as Recorded shows – are not refundable.
Please send the message to support using contact form
citasecreta.com Support Team investigates all reports as soon as possible.